Refunds & Cancellations Policy

Summary: Due to the digital nature of our products, refunds are only issued in specific circumstances described below. Please read before purchasing.

1. Digital Products — Note Purchases

Once a note (PDF) has been successfully delivered and viewed, we generally do not offer refunds. However, we will process a full refund if:

• The file was corrupted or could not be opened
• The content was significantly different from what was described in the listing
• The same content was accidentally purchased twice (duplicate purchase)
• A technical error caused a charge without granting access to the note

Refund requests must be raised within 7 days of purchase by raising a support ticket on the platform, or by emailing codobaby@outlook.com, with your order reference number.

2. Premium Subscriptions

Subscription cancellations and refunds are handled as follows:

• Monthly subscriptions (₹99/month, or ₹19/month at the verified student price): Premium runs for the 30 days paid. No refund is issued for the current period.
• Yearly subscriptions (₹999/year, or ₹199/year at the verified student price): Refund requests made within 7 days of the initial purchase will be processed as a pro-rated refund. No refunds after 7 days.
• If a technical error prevented access to Premium features after successful payment, a full refund will be processed.
• Premium bought by a university for its members (₹9 per member per month, ₹99 per member per year) is refunded only for members who did not receive access because of a technical error; the university should contact us within 7 days.
• Premium granted free by AcadeX, or activated with a 100% coupon, has nothing to refund. For purchases made with a coupon, any refund is limited to the amount actually paid.

3. How to Request a Refund

To request a refund:

• Raise a support ticket on the platform, or email us at codobaby@outlook.com with the subject line "Refund Request"
• Include your registered email address, order/transaction ID, and reason for refund
• Our team will review and respond within 3 business days
• Approved refunds are processed within 5-7 business days to your original payment method

4. Non-Refundable Situations

Refunds will NOT be issued for:

• Change of mind after successful access to content
• Poor academic performance or dissatisfaction with educational outcomes
• Account suspension or banning due to policy violations
• Subscriptions cancelled after the refund window has passed
• Withdrawals of earnings that have already been paid out

5. Earnings Withdrawals

Withdrawal requests once submitted cannot be cancelled once the payout has been approved. If a withdrawal is rejected or the transfer fails, the amount is returned to your earnings balance.

6. Contact for Disputes

If you believe a charge is incorrect or unauthorized, contact us immediately by raising a support ticket or emailing codobaby@outlook.com. For payment disputes, you may also contact Razorpay support directly.